NDIS 101 - a webinar for parents

NDIS 101: Lessons learnt as a Parent & Senior Support Coordinator

This presentation explains the NDIS process in everyday terms, covering some of the fundamentals that are the basis of the system. The language and processes need to be understood by parents and carers to get the best out of the scheme and optimise supports and outcomes for their child.

About the Presenter: Roslyn Wyburn

Ros Wyburn is the mother of three teenagers. Her youngest child has a moderate bilateral sensorineural hearing loss and other complex disabilities. The family’s NDIS involvement started in 2014, fortunately living in the second trial site in NSW. Ros has been working as a Senior Coordinator of Supports (CoS) for the last 4 ½ years, assisting NDIS participants from a wide variety of backgrounds in identifying their support needs, preparing for NDIS plan reviews, and plan implementation. Ros has also been involved with several NDIA policy development working groups as an NDIS participant representative of Aussie Deaf Kids.

Download the presentation slides.

Links to information provided in the presentation

Preparation and planning

• Reasonable and necessary supports
  https://ourguidelines.ndis.gov.au/how-ndis-supports-work-menu/reasonable-and-necessary-supports
• What principles do we follow to create your plan?
  https://ourguidelines.ndis.gov.au/how-ndis-supports-work-menu/what-principles-do-we-follow-create-your-plan
• Reasonable and necessary supports
  https://ndis.gov.au/understanding/supports-funded-ndis/reasonable-and-necessary-supports
• Evidence-based best practice
  https://ourguidelines.ndis.gov.au/how-ndis-supports-work-menu/what-principles-do-we-follow-create-your-plan/what-principles-do-we-use-create-your-plan/evidence-based-best-practice
• Western Australia's Individualised Services (WAIS)
  https://waindividualisedservices.org.au/
• Pricing arrangements
  https://ndis.gov.au/providers/pricing-arrangements
• Self-management
  https://www.ndis.gov.au/participants/using-your-plan/self-management
• NDIS in each state
  https://www.ndis.gov.au/understanding/ndis-each-state
• Assistive Technology - Easy read booklet
  https://www.ndis.gov.au/media/298/download
• NDIS booklets and factsheets
  https://www.ndis.gov.au/about-us/publications/booklets-and-factsheets

Reviewing a decision

• How to review a planning decision
  https://www.ndis.gov.au/participants/how-review-planning-decision
• Internal review of a decision
  https://www.ndis.gov.au/applying-access-ndis/how-apply/receiving-your-access-decision/internal-review-decision
• Administrative Appeals Tribunal - Review of National Disability Insurance Scheme Decisions Practice Direction
  https://www.aat.gov.au/landing-pages/practice-directions-guides-and-guidelines/review-of-national-disability-insurance-scheme-de
• Change in circumstances
  https://www.ndis.gov.au/participants/using-your-plan/changing-your-plan/change-circumstances

Making a complaint

• National Contact Centre (NCC) 
  https://www.ndis.gov.au/contact
• Feedback and complaints
  https://www.ndis.gov.au/contact/feedback-and-complaints
• NDIS Quality and Safeguarding Framework
  https://www.dss.gov.au/sites/default/files/documents/04_2017/ndis_quality_and_safeguarding_framework_final.pdf

Some additional links in response to questions

• Assistance animals explained
  https://www.ndis.gov.au/participants/assistive-technology-explained/assistance-animals#assistance-animals-explained
• Planning Operational Guideline Appendix 1 - Table of guidance on whether a support is most appropriately funded by the NDIS
  https://www.ndis.gov.au/about-us/operational-guidelines/planning-operational-guideline/planning-operational-guideline-appendix-1-table-guidance-whether-support-most-appropriately-funded-ndis