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Ros Wyburn is the mother of three teenagers. Her youngest child has a moderate bilateral sensorineural hearing loss and other complex disabilities. The family’s NDIS involvement started in 2014, fortunately living in the second trial site in NSW. Ros has been working as a Senior Coordinator of Supports (CoS) for the last 4 ½ years, assisting NDIS participants from a wide variety of backgrounds in identifying their support needs, preparing for NDIS plan reviews, and plan implementation. Ros has also been involved with several NDIA policy development working groups as an NDIS participant representative of Aussie Deaf Kids. 

Preparation and planning

• Reasonable and necessary supports – NDIS Guidelines
• What principles do we follow to create your plan? -NDIS
• Reasonable and necessary supports – NDIS
• Evidence-based best practice – NDIS Guidelines
• Western Australia’s Individualised Services (WAIS)
• Pricing arrangements – NDIS
• Self-management – NDIS
• NDIS in each state – NDIS
• Assistive Technology – NDIS
• NDIS booklets and factsheets

Reviewing a decision

• Request a review of a decision – NDIS
• Internal review of a decision – NDIS
• Apply for a review – Administrative Appeals Tribunal
• Change in circumstances – NDIS

Making a complaint

• National Contact Centre (NCC) 
• Feedback and complaints – NDIS
• NDIS Quality and Safeguarding Framework -Department of Social Services

Some additional links in response to questions

• Assistance animals explained – NDIS
• Who is responsible for the supports you need – NDIS

This webinar was recorded in 2021. There have been some changes in the NDIS since so please seek advice from your early childhood partner or your local area coordination partner.