The Cheng and Moore families live in a rural area. Both families need early intervention services for their baby with hearing loss. They have two options:
Provider A delivers telehealth facilities in the small town near where the families live.
Provider B provides a range of early intervention support services at their centre based in a regional city, which is 150 kilometres away from where the families live.
It is hard for the Cheng family to leave their retail business. They prefer to use the local telehealth facilities in their town for early intervention support.
The Moore family prefer to meet with their early intervention provider face-to-face. They make the weekly 300 kilometre round trip to the largest town regularly and will arrange for their appointments when they are in town.
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