Aussie Deaf Kids Ltd is committed to ensuring that any person or organisation using Aussie Deaf Kids Ltd services or affected by its operations has the right to lodge a complaint and to have their concerns addressed in ways that ensure access and equity, fairness, accountability and transparency.
What can I make a complaint about?
You can make a complaint to Aussie Deaf Kids Ltd about:
Procedure for making a complaint
You can send the details of your complaint in writing to:
Complaints can be emailed to info@aussiedeafkids.org.au or mailed to:
PO Box 231
Brunswick Heads NSW 2483
Procedure for complaints management
You will receive a response within 14 days of Aussie Deaf Kids Ltd receiving your complaint.
If the complaint is about Aussie Deaf Kids Ltd work, an Aussie Deaf Kids Ltd staff member or volunteer, or a member of an Aussie Deaf Kids Ltd advisory group, the person managing the complaint will be the CEO.
If the complaint is about the CEO, the person managing the complaint will be the Chair of the Aussie Deaf Kids Ltd Board.
If the complaint is about a Board member, the person managing the complaint will be the chair of the Aussie Deaf Kids Ltd Board, or a committee appointed by the Board which will be responsible for managing the complaint.
Disclaimer: The information contained on this website is not intended as a substitute for independent professional advice.