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Complaints policy

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Aussie Deaf Kids Ltd is committed to ensuring that any person or organisation using Aussie Deaf Kids Ltd services or affected by its operations has the right to lodge a complaint and to have their concerns addressed in ways that ensure access and equity, fairness, accountability and transparency.

What can I make a complaint about? 

You can make a complaint to Aussie Deaf Kids Ltd about:

  • the work that Aussie Deaf Kids Ltd performs
  • the people that work for Aussie Deaf Kids Ltd
  • Aussie Deaf Kids Ltd Board members
  • a person involved on any Aussie Deaf Kids Ltd advisory committee, either in a paid or voluntary capacity.

Procedure for making a complaint

You can send the details of your complaint in writing to:

  • the Chief Executive Officer (CEO)
  • the Chair of the Aussie Deaf Kids Ltd Board

Complaints can be emailed to info@aussiedeafkids.org.au or mailed to:
PO Box 231
Brunswick Heads NSW 2483

Procedure for complaints management

You will receive a response within 14 days of Aussie Deaf Kids Ltd receiving your complaint.

If the complaint is about Aussie Deaf Kids Ltd work, an Aussie Deaf Kids Ltd staff member or volunteer, or a member of an Aussie Deaf Kids Ltd advisory group, the person managing the complaint will be the CEO.

If the complaint is about the CEO, the person managing the complaint will be the Chair of the Aussie Deaf Kids Ltd Board.

If the complaint is about a Board member, the person managing the complaint will be the chair of the Aussie Deaf Kids Ltd Board, or a committee appointed by the Board which will be responsible for managing the complaint.

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